Support
Welcome to Sharp Photocopier’s Knowledge Base
Browse through our knowledge base, it is full of troubleshooting guides, how-to articles, FAQs and even end-user help. If you can't find what you're looking for, let us know.
Troubleshooting
"Load Paper" / "Paper Empty" Print Error
Nothing is printing, display on the photocopier is requesting paper be loaded even though you have paper in the machine.
Print Queue is Stuck
You need to power off the photocopier and clear the print queues on all computers that have sent print jobs.
General
Checking Toner Levels
To check your toner level of the current Sharp range of photocopiers, the levels are conveniently displayed on the screen
Get a Sharp Meter Reading
How to read / view on the Phoenix, Gemini and Virgo meters
Replacing Waste Toner (Waste Collection)
Easy steps to replace the waste toner
How to Print a Manual (CR4 Series)
Here’s how you can print a manual on a CR4 Series printer.
Accessing Copier Webpage
Accessing Copier Webpage
Cancel Job or Change Job Priority
How you can cancel a job or change it's priority on a CR4 Series printer.
Scanning / Connectivity
Adding Emails to Copier Address Book
These instructions will show you how to add additional users Email addresses to your Sharp photocopier Address Book.
Installing Sharp Photocopier Drivers
Installing the driver for your Sharp Photocopier is easier than ever. Below we have instructions on how to do so on your Windows PC, as well as the Sharp Driver search.
Find your Photocopiers IP Address
How to find your photocopiers IP address.
Print / Copy
Printing on Envelopes with your Sharp Copier
You can print addresses on envelopes using many programs, including Microsoft Word with your Sharp Copier
Printing on Heavy Paper or Labels
Printing on Heavy Paper or Labels
Paper Types & Settings Glossary
Description and paper thickness explanations on a Sharp MFD.
Printing Booklets on your Sharp Photocopier
You can print booklets on your Sharp photocopier, if you have an optional finisher your machine can also staple and fold the booklets for you.
