Remote Support

Remote support is a common method of IT assistance that allows our technicians to temporarily logon and take control of your computer and fix the issues. You are able to watch the changes we make in realtime. Being able to logon to fix issues remotely cuts the waiting times associated with onsite calls.

Please follow the instructions of the technician on the phone with you.

Screen Connect


Team Viewer

If you have been directed to this page by one of our staff, please click your computer type below.

windows-dds-remote-support  or  mac-dds-remote-support

Once download completes, please open the .exe file or .dmg file and follow the instructions on-screen.